Terms of Service
The Terms of Service of Belleville Hood Cleaning are the conditions attached to every job booked by phone or through this website: how a kitchen gets quoted, how long the quote holds, what the signed certificate asserts, what the customer prepares before the crew arrives, which work is in scope and which is not, and how payment, cancellation and liability are handled. This page creates no contract on its own. The written quote for a particular kitchen is the agreement, and where the quote and this page differ, the quote governs. Ontario law applies. Last updated: September 2026.
1. Quotes: what one covers and how long it holds
Every job starts with a free walk-through. A crew member inspects the canopies, filters, plenum, duct route, access panels, rooftop fan and the route to the roof. Nothing is cleaned during the walk-through and nothing is charged for it.
The written quote arrives within 24 hours of the walk-through. It names each canopy, its filters, the plenum, every duct section that will be reached and the fan, and states one price for that scope. Any item that needs separate approval, such as a hinge kit, rooftop grease containment, a new access panel or a fan repair, is listed on its own line with its own price. The invoice repeats the quote and adds nothing that was not approved in writing.
A quote holds its price until the validity date printed on it. After that date, or after a change in menu, opening hours or cooking appliances, ask for a fresh quote before booking, because the scope may have moved.
The starting prices published on this site, from $585 per visit for a single-hood kitchen up to ten feet and from $995 per visit for a multi-hood kitchen of two to four canopies, are entry points for typical systems, not an offer for a specific kitchen. Larger systems are quoted on site after the walk-through. Fan repair and solid-fuel appliances are quoted per job after inspection.
Where a section proves corroded, blocked or unsafe on the night, work on that section stops and the customer is contacted before anything further is done or billed.
2. The certificate: what it asserts and what it does not
After a completed visit the customer receives a signed health and safety certificate referencing the published NFPA 96 standard, together with before-and-after photographs of every cleaned surface. The certificate states which sections were cleaned and on what date, and names any section that was not reached and the reason.
Three things the certificate is not:
- It is not a certification of Belleville Hood Cleaning or of its crew. Belleville Hood Cleaning references the published NFPA 96 standard and is not affiliated with NFPA. No company holds an NFPA 96 credential, because none exists.
- It is not an inspection by a fire authority. In Belleville the authority having jurisdiction is Belleville Fire and Emergency Services, whose Fire Prevention Division enforces the Ontario Fire Code. The certificate is a contractor's record that an inspector may ask to see; it does not replace the inspection.
- It is not a guarantee that the premises will pass a fire inspection or a Southeast Public Health visit, both of which cover far more than the exhaust system.
The Ontario Fire Code references NFPA 96, and cleaning at the published interval is one part of meeting it. Record keeping, suppression system maintenance and safe operation between visits stay with the kitchen operator. The NFPA 96 page explains the standard and its inspection intervals.
3. Site access, safety and the roof
On arrival the crew covers the cooking line and sheets the floor under the hood before spraying anything. Proof of WSIB coverage and liability insurance is supplied before work starts, and to the landlord as well where the roof is involved.
The customer provides entry at the agreed hour, a cooking line that is switched off and cool, and food put away or covered. Where the fan is in scope, the customer isolates power to the fan at its disconnect, or has an electrician do so, before the crew goes up.
Roof access and keys are the customer's responsibility. The fan cannot be cleaned or repaired from inside the kitchen, so the roof hatch, ladder or lift, and any key or lockbox code, are arranged before the visit. In a plaza or a multi-tenant building the landlord or property manager usually has to agree, and that agreement is obtained by the customer.
Scheduling is overnight or between services. A kitchen that closes on a fixed day or has a fixed break books ahead so the visit fits inside it.
Cancellation and rescheduling require reasonable notice in both directions. Any cancellation charge is the one printed on the quote and no other. A visit that Belleville Hood Cleaning cannot keep, for weather on a Bay of Quinte roof or any other reason, is rebooked at no charge.
4. Scope of work
In scope when it appears on the quote:
- Hood cleaning: canopy, baffle filters, plenum and exterior
- Kitchen exhaust cleaning: horizontal duct, riser, access panels and the fan housing
- Exhaust fan repair and installation, including hinge kits, belt and bearing work, fan removal and reinstallation, and rooftop grease containment
Out of scope on every job, whatever the quote says elsewhere:
- Building HVAC and residential air duct cleaning
- Coil cleaning and dryer vent cleaning
- Sanitation contracts and commercial kitchen deep cleaning contracts
- Grease interceptor pumping
- Roofing repairs, gas fitting and electrical work
- Fire suppression system servicing and structural duct replacement
Where one of the out-of-scope items turns out to be the real problem, it is reported to the customer and left to the right trade. The services page matches a symptom to the right in-scope service.
5. Payment, photographs, liability and governing law
Payment. The invoice matches the accepted quote plus any item approved in writing during or after the visit. Payment is due on completion unless a different arrangement was agreed in writing before the booking. The certificate and photographs are issued with the invoice.
Photographs. Before-and-after photographs belong to the record of the visit and are supplied to the customer with the certificate. Belleville Hood Cleaning keeps a copy so the certificate can be reissued on request, and does not publish them with the customer's name without written permission.
Liability, stated plainly. Pre-existing damage, such as a corroded duct, a cracked fan curb or a worn roof membrane, is photographed before work begins and is not the responsibility of Belleville Hood Cleaning. Except where Ontario law forbids such a limit, liability for any claim arising from a visit is capped at the amount invoiced for that visit. No liability is accepted for lost trade, for the result of a third-party inspection, or for a condition the customer knew about and did not disclose on the walk-through.
Governing law. These terms and every job carried out under them are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. Any dispute is heard in Ontario.
Questions about these terms go to 613-777-0115 or the contact page. The handling of the details you send is described in the privacy policy.
Terms of service: frequently asked questions
Does the certificate mean Belleville Fire and Emergency Services has passed the kitchen?
The certificate is not an approval from Belleville Fire and Emergency Services or its Fire Prevention Division. It records that the named sections of the exhaust system were cleaned to the referenced standard on a stated date. A fire inspection covers the whole premises and is carried out by the fire authority, not by a cleaning contractor.
Are hinge kits and fan repairs part of the same visit?
Hinge kits, fan repairs and rooftop grease containment are in scope and are carried out when they appear on the quote. They are priced per job after inspection and listed on their own line, so the customer approves them separately from the cleaning price.
What happens when the roof cannot be reached on the night?
Everything reachable from inside the kitchen is cleaned, the fan is recorded on the certificate as not reached, and a return visit is booked once the customer has arranged access. Roof access and the key remain the customer's responsibility.
How long does a written quote stay valid?
A quote stays valid until the date printed on it. A change to the menu, the hours or the appliances under the hood before that date can change the scope, so the customer asks for an updated quote rather than booking against the old one.
Which work will Belleville Hood Cleaning decline?
Building HVAC, residential duct, coil and dryer vent cleaning, sanitation and deep cleaning contracts, grease interceptor pumping, roofing, gas fitting, electrical work and fire suppression servicing are declined on every job and handed to the right trade. Hood cleaning, kitchen exhaust cleaning and exhaust fan work, hinge kits included, are the whole of the offer.